Roatan Thomas Tours

At Roatan Thomas Tours, we are committed to providing a smooth and enjoyable experience for all our guests. Please carefully review our cancellation and refund policy before booking your tour.

Tour Reservations

All reservations require a deposit or full payment to confirm your booking. Once your reservation is confirmed, your tour date and transportation are reserved specifically for your group.

Cruise Ship Guarantee

We understand the importance of cruise schedules. All our tours are planned carefully to ensure guests return to the port with plenty of time before their ship departs.

If your cruise ship is unable to dock in Roatan due to weather conditions or itinerary changes, you will receive a full refund of your deposit or payment.

Cancellation Policy

Cancellations Made by Guests

No-shows or guests who fail to arrive at the meeting point on time are non-refundable.

Cancellations made 48 hours or more before the tour date are eligible for a full refund.

Cancellations made less than 48 hours before the tour date are non-refundable.

Weather Conditions

Tours operate rain or shine unless conditions are considered unsafe by local authorities or the tour operator.

If Roatan Thomas Tours cancels a tour due to severe weather or safety concerns, guests will receive:

A full refund, or the option to reschedule (subject to availability)

Third-Party Activities

Some activities such as:

  • Ziplining
  • ATV tours
  • Horseback riding
  • Snorkeling
  • Beach clubs

are operated by third-party providers. Roatan Thomas Tours is not responsible for delays, closures, or operational changes made by those providers.ts.

Refund Processing

Approved refunds are typically processed within:

  • 5–10 business days for credit/debit card payments
  • PayPal refunds depending on PayPal processing times

Processing times may vary depending on your bank or payment provider.

Terms & Conditions

By booking a tour with Roatan Thomas Tours, guests acknowledge and agree to:

  • Follow guide instructions during the tour
  • Arrive on time at the meeting point
  • Understand that some activities may involve inherent risks
  • Accept responsibility for personal belongings
  • Respect local communities, wildlife, and environmental regulations

Roatan Thomas Tours reserves the right to refuse service to any guest whose behavior may affect the safety or enjoyment of others.